Return Policy
We hope you are happy with all products you bought from us, but if you're not entirely satisfied, you'll find details of our return policy below.
We strongly recommend that all items be checked fully at the time of delivery.
You're entitled to return your items within 14 working days and receive a full refund.
Terms & Conditions for Returns
All items must be returned in their original condition, with price tags intact and in the original manufacturer's box/packaging as delivered to you.
All medicines, must be returned in full, in their original condition, with box, strip and packaging intact.
Please contact our customer care within 14 working days of receiving your items by calling us at Meet Homeo Pharmacy or completing the form on our contact us page.
Once you've notified our Customer Care team about returning / exchanging your items, you will receive instructions about how and where to send or drop off your return items. The options may include shipping by courier, pick up by our delivery agent. Please note that all options are not available in all areas and our customer care will make all efforts to facilitate a convenient option.
Unfortunately, we're unable to cover the costs of returning your items unless you’ve received products other than that you ordered; products that are damaged. Please ensure products are properly secured and packaged and we recommend sending all return items via a branded courier service where required. We cannot be liable for any damages incurred during return transit through a service other than Meet Homeo Pharmacy. If the customer is returning the product for any reasons other than damaged or defective product, he/she will bear the cost of couriering the product back to us in original condition.
We aim to process your return within 24 hours of receiving the item, and initiate the refund process. However, it may take up to 4 - 7 working days for the payment provider to credit the refund amount.
Please note that upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned, which in some cases may be up to 100%. Any such deduction will be communicated prior to processing the refund amount.
Cancellation of Order
We understand that you, the customer may at times have second thought on your purchase or may have accidentally ordered the wrong item. You may cancel your order within 6 Hours. We will cancel your order and refund you the full money.
Once the order has been approved by our team self-cancellation will not be available. Please contact our customer care team at Meet Homeo Pharmacy for all cancellation requests.
If request for cancellation is received prior to the order being shipped, it'll be processed immediately and a complete refund will be made.
Once the order is shipped, cancellations will be treated as a return. The process outlined above in the returns policy will be applicable.
Refund Process is as follows:
- For cancelled orders: orders which are cancelled by Meet Homeo Pharmacy or Customer before processing, refund will be initiated automatically through the original mode of payment.
- For return orders: orders for which return has been processed refund will be initiated immediately. We'll attempt to issue a refund through the original payment method. This may take up to 4-7 working days for the amount to be credited.